The Permanent Secretary, Federal Ministry of Youth Development, Dr. Maryam Ismaila Keshinro, has received the 2026 Civil Service Excellence Award on behalf of the Ministry in recognition of the outstanding performance and impact of the Youth Help Desk.
The award was presented on 15 August 2026 by the Office of the Head of the Civil Service of the Federation (OHCSF) in recognition of the Help Desk’s exemplary performance in responsive, customer-focused, accountable, and innovative service delivery.
Established in 2024 in alignment with SERVICOM standards, the Youth Help Desk has handled over 5,000 citizen requests and resolved more than 4,100 cases, providing young people and other citizens with accessible channels to obtain information, seek assistance, lodge complaints and receive timely redress.
Receiving the award, Dr. Keshinro expressed her delight and appreciation for the recognition, describing it as a testament to the dedication and professionalism of the Ministry’s workforce.
“I am delighted to receive this award on behalf of the Federal Ministry of Youth Development. It is a significant recognition of the dedication and commitment of our officers and the impact of the Youth Help Desk in providing responsive and citizen-centred services.”
She noted that the recognition would further motivate the Ministry to strengthen the Help Desk and sustain innovative approaches to service delivery.
“This award is not only an honour but also a responsibility to do more. We will continue to improve our systems, listen to our citizens and ensure that Nigerian youths receive efficient, accessible, and responsive government services.” The OHCSF recognized the Youth Help Desk for “setting a benchmark for excellent performance and a legacy of transformative impact.”
Signed:
Omolara Esan,
Director, Information and Public Relations
